In this role you will be negotiating resolutions for accounts that are 5-59 days past due.
Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values.
**Job functions Include but are not limited to**:- Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.- Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.- Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.- Must be able to utilize all tools available and creatively investigate all possible leads.
Analyzes delinquent accounts for appropriate action and make recommendations to Supervisor.
**Job Knowledge and Skill**:- Level of understanding of auto finance and collections sufficient to service accounts that range in deficiency from 5-59 days past due.- Good oral and written communications, listening and interpersonal skills.- Good conflict resolution and negotiation skills.- Good organization and problem solving skills.- Demonstrated ability to take a responsive customer service approach to work activities.
**Requirements**:- High school diploma required; BA degree preferred.- Knowledge of collections techniques, business practices, and related state and federal regulations.- MS Office intermediate.- Fluent English.- Availability to work 48 hrs per week (M-F from 7am to 8pm & Sat form 8 am to 12 pm)**Competencies**- Action Oriented.- Dealing With Ambiguity.- Conflict Management.- Customer Focus.- Decision Quality.- Interpersonal Skills.
**We have vacancies to work from Aguascalientes and CDMX**Tipo de puesto: Tiempo completoSalario: $14,000.00 - $15,500.00 al mesHorario:- Turno de 10 horasPrestaciones:- Opción a contrato indefinido- Seguro de gastos médicos mayores- Seguro de vida- Servicio de comedor con descuento- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaTipos de compensaciones:- Bono de productividadEducación:- Bachillerato terminado (Deseable)Experiência:- Gestión de cobranzas: 1 año (Deseable)Idioma:- Inglés Fluido (Obligatorio)