Analista de Cobranza (Temporal) / Analyst, Collections MX
Código de seguimiento 50044225 - 22102024
Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.
DescriptionAs Collections Analyst you will work with key internal and external stakeholders to protect the financial position of CPKC through the timely collection of receivable balances due under customer contracts and public tariffs while developing and maintaining strong customer relationships. It includes the review and reporting of disputes until they are resolved. You will be responsible for analyzing complex accounts, collecting, and maintaining accurate and detailed records of all client interactions.
AccountabilitiesMonitor and collect on customer accounts in a timely manner to protect CPKC's financial position (Current and past due).Utilize various communication channels such as phone calls, emails, and letters to contact customers and provide them with accurate and up-to-date account information.Use escalation process to ensure timely collections.Maintain accurate and detailed records of all customer interactions, including payment arrangements, promises to pay, and any disputes or issues that arise during the collection process.Strategically manage multiple escalated accounts in addition to a non-escalated portfolio while reviewing customer aging.Achieve collection goals and objectives set by the organization while maintaining a high level of productivity and efficiency.Establish and maintain collaborative relationships with internal teams such as Operations, Marketing & Sales, and Credit to gather relevant information and ensure coordinated efforts in the collection process.Investigate and resolve discrepancies or disputes by coordinating with other departments, such as Billing, Marketing & Sales, or Customer Service.Collaborate with the Cash application team as necessary to ensure cash is appropriately applied to open invoices.Drill down to the root cause to resolve complex issues; working with leaders to ensure a go-forward process is in place.Build business cases to support write-offs or settlements.Drive process improvement by proactively identifying issues and propose solutions.Protect CPKC's value by keeping information confidential.Exemplify CPKCM Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.Ideal Candidate QualificationsRequiredBachelor's degree from an accredited university or college, preferably in a job-related major field of study, Accounting.Minimum of 2 years of relevant professional experience, or equivalent combination of education and experience.Excel proficiency.Strong facilitation, active listening, interpersonal, verbal and written communication skills.Familiarity with CFDI.Ability to manage multiple sets of priorities and deliverables.PreferredPreparing & analyzing data.Reports and dashboards.Knowledge of SAP ECC/S4-Hana.Bilingual (English and Spanish) – Preferred.Working ConditionsThis position has a regular full-time schedule with a normal work week of Monday through Friday. There may be a need for occasional work after hours or on weekends.This position may require minimal travel up to 10% of the time.We OfferComplete health and welfare benefits package.Competitive salary.Incentive plan.Vacation plan.EEO StatementWe value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, or any other legally protected basis, in accordance with applicable law. The talent selection process for vacant positions at CPKC is governed by the principles established in its Labor Equality and Non-Discrimination Policy, and applies to all applicants internal and external alike. In addition, clinical tests and background checks are not part of the final decision-making process during selection.
Ubicación del trabajo: MONTERREY, Nuevo León, México
Tipo de puesto: Temporal
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