.The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Update help content used by Knowledge Hub end users to service client inquires, as needed- Execute work assigned, including annual review certification and change requests- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval- Conduct needs assessment and update content or develop content related solutions according to business requirements- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes- Monitor work progression ensuring completion of assignments by requested due date- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:- 0-2 years relevant experience- Proficient in Microsoft Office- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Control Analyst AML, Sanctions, AB&C Wealth Management (Nível C10)**Objetivo y descripción del puesto:Mantener un estricto control respecto de las funciones asignadas, se requiere manejar y mantener la confidencialidad de la información de los clientes de Wealth Management.
Gestionar situaciones relacionadas con los procesos de Prevención de Lavado de Dinero y Sanciones para CitiBanamex, Casa de Bolsa y Seguros Citibanamex, para nuevos clientes, mantenimiento de la relación y seguimiento de los mismos dentro del marco de control implementado por la Institución, así como atendiendo la regulación local.Experiência y conocimiento laboral- Experiência comprobable en el ámbito financiero en materia de Prevención de Lavado de Dinero, Sanciones y AB&C, mínimo 1 año