Analista De Control Contact Center Pam-1

**Responsibilities**:- Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making- Assist immediate manager with team motivation and performance monitoring- Mentor associates to improve individual performance- Consistently achieve individual and team performance targets under little to no direct supervision- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:- 2-4 years' experience in a related role- Proficient in Microsoft Office- Effective verbal and written communication skills- Sales experience- Excellent influencing and relationship management skills- Proven ability to work under limited supervision and seek out advancement opportunities- Excellent technical and data entry skills, including utilizing a 10-key touchpad- Proven ability to creatively solve problems**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.- **Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting