RESPONSIBILITIES & DUTIES Responsible for collecting based on agreed upon criteria with client and in accordance with the business.
Responsible for activities assigned by the Collections Team Lead Demonstrates the ability to work as part of a team Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records Ensure the completeness and accuracy of invoices in the AR system Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments Work closely with key teams such as Credit and Sales in mitigating collection risk Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivableissues and to achieve common goals and objectives Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters Escalate unresolved issues to management timely and follow through issues until final resolution Contact internal and external customer and provide customer service Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables Meet monthly collection targets Escalate issues in accordance with escalation policy Attend client meeting to discuss debtor performance and address issues as required PROFESSIONAL REQUIREMENTS Bachelor's degree in Finance or Accounting At least 2 years of experience, Collections Calling experience required Good working knowledge of an ERP system; SAP experience would bean advantage Fluent in English with strong communication skills Excellent working knowledge of MS Office PRIMARY LOCATIONMonterrey Business Center