**TRAINING COORDINATOR**
**Essential Duties & Responsibilities**
- Responsible for developing, updating, and the implementation of impactful training materials, manuals, aids, and initiatives while ensuring its accuracy
- Conducts new-hire classroom training on systems, support tools, processes, and policies
- Update or develop cross training materials for existing agents, train existing agents on these new topics or refresher topics and assist with scheduling tier trainings
- Manage and mentor trainers.
- Develop and maintain assessments that link to training materials and objectives.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports
- Perform or assist with operations as required to maintain workflow and to meet business needs.
- Perform any range of special projects, tasks and other related duties as assigned
**Education & Experience**
- 2 -5 years of training experience in a call center environment
- Proven Presentation and facilitation skills and hands-on experience
- Expert knowledge of Operating systems, such as Microsoft Word, Excel, and PowerPoint
- Proven success as an effective trainer in a call center environment
- Proven success in development of training materials and modules
**Knowledge, Skills & Proficiencies**
- Works well independently and in team environments
- The incumbent must be able to work extended and flexible hours
- Able to multitask, prioritize and manage time efficiently
- Strong verbal and written communication skills
- Excellent leadership, team building, and managerial skills
- Knowledge of PCI regulation
- Familiarity with learning management systems, such as Google Classroom, Blackboard
- Detail oriented, strong organization, time management and multi-tasking skills
- Bilingual in English and Spanish requested
**Salary**: $5,000.00 - $5,500.00 per week