The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities: Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or researchProvide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as neededConduct basic analysis and research as well as workflow managementSupport an expansive array of products and servicesCommunicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experienceExperience working in a business office or operational environmentProficient computer and math skills with a focus on complex databases and spreadsheetsDemonstrates technical and administrative expertiseConsistently demonstrates attention to detailDemonstrated knowledge of activities, policies, and procedures of a basic work area Education: High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
PARA LA POSICIÓN REQUERIMOS: Escolaridad, Media Superior (Concluida), superior nivel (carrera trunca) o equivalente técnica preferentemente en administración, sistemas computacionales, contabilidad o finanzas.Experiencia requerida de un año en procesos operativos de análisis y manejo de información, familiaridad con procesos de validación de datos, conciliación de cifras y administración de procesos.Excel entre un 30% y 50% (en formulación, gráficas y tablas dinámicas)Trabajo bajo presión en tiempos de entrega y carga de trabajo.Empático con la sensibilización de exigencia a los procesos.Atento al detalleOrganizado para tiempo y actividades primariasBuen administrador de su tiempoConocimiento intermedio en OfficeHábil en captura de datosManejo de documentosEL OBJETIVO DE LA POSICIÓN ES: Identificar, analizar y resolver problemas clave del área.Análisis de información sensitiva en papel y digital contra sistemas del banco apoyándose en herramientas internas para la validación de los estados de cuenta lo cual reduce impactos al cliente o banco.Captura de datos, análisis y validación de información correcta, revisión de cifras y procesos en ejecución de tiempos establecidos antes de liberación de los estados de cuenta.Documentar diversos informesGeneración de Reportes en Excel para análisis de data.formulación, gráficas y tablas dinámicas.Horario: El horario es rolado con semanas de domingo a jueves, martes a sábados,horarios rolados de 7am a 3pm y de 2pm a 10pmdisponibilidad a laborar en días feriados y de descanso por procesos mensualesLugar de Trabajo: Revolución 1267 Piso 7 Alvaro Obregón
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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