The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
- Support expansive and diverse array of products and services
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed
**Qualifications**:
- 2-4 years of relevant experience
- Proficient in Microsoft Office
- Comprehensive knowledge of Dispute process
- Ability to work occasional weekends to support Pega releases and COB testing
- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
- Demonstrated analytical skills and mathematical knowledge
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Descripción
**Escolaridad**:
Media Superior (Concluida), superior nível (carrera trunca) o equivalente técnica preferentemente en administración, sistemas computacionales, contabilidad o finanzas.
**Experiência requerida**:
- Experiência requerida de un año en procesos operativos de análisis y manejo de información, familiaridad con procesos de validación de datos, conciliación de cifras y administración de procesos.
**Conocimientos**:
- Paquetería Office general, preferentemente entre cubrir conocimientos en Excel entre un 30% y 50% ( en formulación, gráficas y tablas dinámicas), conocer Adobe PDF
**Objetivo del puesto**:
- Analizar eficientemente la información integral de los Estados de Cuanta
- Validar información general, monetaria, de estructura y XML de estados de cuenta
**Funciones principales**:
- Análisis de información sensitiva en digital contra estados de cuenta emitidos del banco apoyándose en herramientas internas para la validación del estados de cuenta lo cual reduce impactos al cliente y entidades regulatorias
- Captura de datos, análisis y validación de información correcta, revisión de cifras y procesos en ejecución de tiempos establecidos antes de liberación de los estados de cuenta.
**Habilidades Técnicas**:
° Manejo y Análisis de Información general estructurada
° Cumplimiento y seguimiento en procesos de control y seguridad
° Manejo de habilidad de captura
**Habilidades Personales**:
° Trabajo bajo presión en tiempos de entrega y carga de trabajo
° Empático con la sensibilización de exigencia a los procesos.
° Analítico
° Organizado para tiempo y actividades primarias
° Trabajo en equipo
**solo se debe manejar puntualidad**
**Jornada Laboral**
- 40 horas
**Horario**:
- El horario es rolado con semanas de domingo a jueves, martes a sábados, horarios rolados de 7 a 3 y de 2 a 10 y disponibilidad a laborar en días feriados y de descanso por procesos mensuales
Lugar de Trabajo:
Revolución 1267 Piso 7 Alvaro Obregón
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting