The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities: Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or researchProvide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as neededConduct basic analysis and research as well as workflow managementSupport an expansive array of products and servicesCommunicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experienceExperience working in a business office or operational environmentProficient computer and math skills with a focus on complex databases and spreadsheetsDemonstrates technical and administrative expertiseConsistently demonstrates attention to detailDemonstrated knowledge of activities, policies, and procedures of a basic work area Education: High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Escolaridad: Licenciatura económico – administrativa titulado, pasante o truncoExperiencia mínima de 6 meses en monitoreo de ATMsDisponibilidad de horario para trabajar fines de semana, días festivos y turnos nocturnos.Actividades generales:Realizar un análisis robusto en cada una de las alertas generadas por los diferentes sistemas de prevención de fraudes, con el fin de identificar de manera oportuna la existencia de riesgo financiero.Establecer contacto con los clientes y realizar validación de información para prevenir el riesgo de pérdidas por fraude.Notificar al Supervisor los casos de posible riesgo, en los cuales no se logre la confirmación con el cliente.Efectuar bloqueos preventivos a aquellas cuentas que cumplan con los criterios de riesgo establecidos en el área.Identificar patrones de uso atípicos que generen un riesgo para nuestros clientes y para Citibanamex.Registrar en el sistema de gestión cada uno de los casos trabajados y la solución de los mismos.------------------------------------------------------
Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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