Analista De Soporte A Contenido

**SUMMARY**:
The Content Admin works with large amounts of automobile parts electronic catalog data, assisting in the analysis, research, interpretation, and validation processes. Manipulates and processes data to meet requirements and works for a better standardization of information and optimization of workflows by following data governance best practices.

Also, assists in managing user accounts, roles, and permissions to systems. Updates and creates new process documentation as needed.

**RESPONSIBILITIES**:

- 50% Users, Tools, and Resources
- Maintain an up-to-date record of users, roles, licenses, location of digital resources, installation files
- Provide onboarding and training to users on policies and procedures.
- 30% Data Management
- Keep production records and backups.
- Maintain accurate records of validations assigned and expected to conform to standards
- Write and maintain process documentation and aids.
- 10% Communication and reporting
- Calculate KPIs to the Content Support Coordinator / Admin on: Average resolution times, number of issues resolved, projects and tool development, and VCdb, PCdb, Qdb, Padb, implemented changes.
- 10% Data standardization and Bridging
- Identify needs or inconsistencies in AutoCare VCdb, PCdb, PAdb, Qdb information as well as brands creation.

**REQUIREMENTS**:

- Level of formal education: Associate degree or equivalent.
- Area of study: Automotive or mechanical associate degree, Information and Communications Technology (ICT) or related field of study
- Years of experience: 0-2 years
- Type of experience:

- Experience with Excel, systems administration, data governance, customer support
- Auto parts knowledge and computer skills
- Intermediate Excel
- Knowledge of data governance frameworks and best practices, including data classification, data quality, data lifecycle management and data security tools
- Ability to interpret, analyze, research and validate large amounts of data in Excel spreadsheets
- Other/preferred:

- Knowledge of Jira and Agile methodology is a plus
- Experience performing systems or IT administration
- Communication skills
- Fluent English and Spanish