.The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**: Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed Support expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed**Qualifications**: 2-4 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of Dispute process Ability to work occasional weekends to support Pega releases and COB testing Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's) Demonstrated analytical skills and mathematical knowledge Consistently demonstrates clear and concise written and verbal communication skills**Education**: High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ** Funciones**: Realizar la correcta emisión de Cartas de Liberación de Garantías Hipotecarias de créditos liquidados otorgados por el Banco. Asegurar y Garantizar la correcta validación y aplicación de las solicitudes de los diferentes procesos de Liberación de Garantías. Conocimiento de documentos legales (Escritura pública, Poder notarial, Testamento, Compraventa notarial) Resolver consultas de clientes y Gerencia de los servicios de atención al cliente para los clientes de Citi de manera eficiente y efectiva. Identificar oportunidades de ofrecer productos y servicios con valor agregado y cumplir al mismo tiempo con las estrictas leyes y normas Apoyar una amplia y diversa gama de productos o servicios
