The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
- Provide regular status updates for all project participants and create presentations for steering committee updates
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
- Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
- Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- Previous relevant experience preferred
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Working knowledge of SQL environments and database queries
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Funciones** Administrar y controlar el gasto generado diariamente por cada uno de los Proveedores.
- Realizar la provisión mensual y anual de pago a Proveedores.
- Generar reportes para la Dirección y Gerencia.
- Facturación de Proveedores.
- Capturar solicitudes para pago en sistema P2P.
- Conciliar operaciones contables (sistema P2P, Full Suite).
- Revisar y actualizar los procedimientos documentados del proceso asignado, así como los ARCMs (Actividades, Riesgos, Controles y Herramientas de Monitoreo) que correspondan al procedimiento.
- Seguimiento de EUC's (End User Computing) del proceso asignado.
- Lugar de Trabajo:
- Revolución 1267 Piso 7, Col. Alpes, Deleg. Álvaro Obregón C.P. 01040 Ciudad de México.
Jornada Laboral:
Lunes a viernes de 9:00 a.m. a 19:00 p.m.
**Experiência requerida y Requisitos indispensables**:
- Control y seguimiento de gasto presupuestal (2- 3 años).
- Manejo de base de datos.
- Facturación de Proveedores (2-3 años).
- Conciliaciones contables (2-3 años).
- Conocimiento en documentación de procedimientos (2-3 años).
- Experiência y manejo del inventario de Actividades, Riesgos, Controles y Herramientas de Monitoreo (ARCMs) (1 - 2 años).
- Experiência en sistemas de pagos y contables.
- Conocimiento de EUC (End User Computing).
**Habilidades Técnicas / Competencias que debe tener el Candidato**:
- Análisis y Síntesis.
- Aprendizaje y Memoria.
- Trabajo en equipo.
- Orientación al Cliente.
- Planeación y Organización.
- Expresión de Ideas.
- Juicio y sentido común.
- Objetivo del puesto:
- Administrar el pago a Proveedores mediante el seguimiento presupuestal y control del gasto y asesorar a las diferentes áreas sobre temas de pagos.
- Funciones principales del Puesto:
- Calcular y pagar servicios otorgados a las diversas áreas de la Dirección por los distintos Proveedores.
- Coordinar con las diferentes áreas los entregables para la facturación mensual.**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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