.Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.Com to learn about the CPKC advantage, our purpose and culture.DescriptionAs the Border Operations Support Analyst, your primary responsibility will be to manage all activities involved with every southbound railcar hold at Sanchez that needs to be inspected and released by any MX PGA such as ANAM, PROFEPA, SENASICA, SEDENA, etc. Sanchez operations are 24/7. Your role is pivotal in ensuring timely and accurate SB train reporting, processing of physical PGA inspections, car cleaning tasks, fumigations requested, and handling of SB drags while maintaining a keen focus on safety, service, productivity, and financial metrics. You will lead and prioritize team efforts, mentor for excellence in execution and customer service, and you are expected to collaborate with Train and Engine staff to resolve immediate operational challenges, acting as the primary point of escalation for any tactical issues on the MX PGA car inspections and release at Sanchez inspection tracks and areas.AccountabilitiesLead the department by providing direction and guidance relative to establishing priorities and managing SZOPS desk when on duty.Foster and promote innovative solutions that drive hold MX PGA railcars time reduction and continuous improvement of processes on drags coming from NLD bridge to be spotted at Sanchez inspection tracks until railcars are released.Liaise with Train and Engine (T&E) Trainmasters and Assistant Trainmasters, managing shift-by-shift issues to enable effective railcar movement.Act as a point of escalation for all tactical issues on MX PGA hold railcars in Sanchez.Ideal Candidate QualificationsRequiredUniversity degree preferred, Graduate in foreign trade, customs, supply chains, or similar; Bachelor of Business Administration, Industrial and Systems Engineering, or 2 years of relevant working experience in external trade positions.Proficiency with Office productivity software (Word, Excel, PowerPoint, etc.).PreferredExperience providing customer service in a similar work environment.Excellent interpersonal and communication skills.Excellent problem-solving abilities.Relevant railway working experience considered an asset.Ability to multitask and work under strict timelines and pressure.Ability to manage conflict and conflicting stakeholder interests.We OfferComplete health and welfare benefits package.Competitive salary.Incentive plan.Vacation plan