TITLE: Analyst Collection (LATAM)
LOCATION: Shared Service Center (Guadalajara, MEX)
REPORTS TO: Sr. Analyst Collection (LATAM)
Ingredion is hiring an Analyst Collection (LATAM) responsible for managing the LATAM SSC's accounts receivable process by:
Performing timely and effective collections activities of past due accounts to meet departmental objectives.
Processing, investigating, and posting payment data for LATAM customers through SAP software against open items on customer accounts.
Investigating and resolving payment discrepancies and reconciling customer accounts in a timely manner.
Executing all cash applications of LATAM customer accounts in SAP, ensuring accuracy to avoid demurrage from entry mistakes.
Investigating deductions/overpayments on LATAM customer accounts and reconciling with internal/external customers for timely resolution.
Following up on exceptions and invoice delivery, updating any operational changes requested by customers.
Participating in a training rotation for responsibilities within the collection cells (Cash Collections, Cash Apps, Reconciliation, and Exceptions/Invoices Deliveries).
Handling special projects assigned by the Collection Manager.
As an Analyst Collection (LATAM), your responsibilities will include:
Business:
Performing timely and effective collections of past due accounts to expedite payments from customers in accordance with the terms of sale and company policies.
Processing, investigating, and posting payment data for LATAM through SAP software against open items on customer accounts.
Advising the Collection Sr. Analyst / Collection Manager / Credit Sr. Analyst of any bad credit risks.
Providing backup documentation for customer short payments/overpayments to Collection Sr. Analyst(s).
Executing the daily application of payments against customer accounts receivable sub-ledger accurately and timely.
Maintaining updated credit documents, notes, and collections on customer accounts and forwarding documentation requests to the internal requestor.
Agility and Innovation:
Reconciling/investigating overpayments and short payments on customer accounts with internal departments to final resolution.
Providing supporting documentation for discrepancies for quick resolution and ensuring organizational accounting integrity.
Ensuring individual account integrity through research and reconciliation of discrepancies.
Communicating timely with customers and/or Sr. Collection Analyst(s) regarding cash application issues.
Uploading all requested information and documents by customers at their portals effectively and timely.
Relationships and People:
Working with the Credit Sr. Analyst / Collection Manager to minimize potential losses due to bad debts.
Maintaining good relations with Sales personnel and customers when dealing with past due accounts to maximize sales and minimize potential losses.
Communicating effectively with Collection Manager and Credit Sr. Analyst on collection issues as they arise.
Advising Accounting and Treasury of miscoded wire payments.
Maintaining effective communication with Collection Sr. Analyst and Collection Manager on daily cash application.
The Analyst Collection (LATAM) position is well suited for you if you have:
Ability to work with minimum supervision.
Proven organizational, negotiation, and communication skills.
Ability to function as a team player.
Strong multitasking skills.
Self-motivated and results-oriented individual.
Ability to handle pressure in a fast-paced environment.
Demonstrated ability to identify issues, develop solutions, and make recommendations.
Good listening and customer service skills.
Qualified candidates will have:
College Degree in Business, Accounting, or equivalent.
1-2 years' experience in collections, deduction management, or cash application of accounts required.
Working knowledge of A/R and collection department operations.
Process-oriented with attention to detail and follow-up; accurate and proficient data entry skills.
Strong problem-solving skills with a proven record of initiative.
Experience establishing and maintaining effective relationships with customers and sales professionals.
Proficiency with Microsoft Office applications (Excel, Word, etc.).
High multitasking proficiency.
Fluency in English and Spanish; Brazilian Portuguese (mandatory).
Relocation Available: No
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