Analyst Collection (Portuguese Speaker) TITLE: Analyst Collection (LATAM) LOCATION: Shared Service Center (Guadalajara, MEX) REPORTS TO: Sr. Analyst Collection (LATAM) Ingredion is hiring an Analyst Collection (LATAM) responsible for managing the LATAM SSC's accounts receivable process by: Performing timely and effective collections activities of past due accounts to meet departmental objectives.Processing, investigating, and posting payment data for LATAM customers through SAP software against open items on customer accounts.Investigating and resolving payment discrepancies and reconciling customer accounts in a timely manner.Executing all cash applications of LATAM customer accounts in SAP, ensuring accuracy to avoid demurrage.Investigating deductions/overpayments posted on LATAM customer accounts and reconciling with internal/external customers to resolve issues promptly.Following up on exceptions and invoices delivery, updating any operational changes requested by customers.Actively participating in a training rotation for responsibilities within the collection cells (Cash Collections, Cash Apps, Reconciliation, and Exceptions/Invoices Deliveries).Completing special projects assigned by the Collection Manager. As an Analyst Collection (LATAM), your responsibilities will include: Performing timely and effective collections of past due accounts to expedite payments from customers.Processing, investigating, and posting payment data for LATAM through SAP software against open items on customer accounts.Advising the Collection Sr. Analyst / Collection Manager / Credit Sr. Analyst of any bad credit risk.Providing backup documentation for customer short payments/overpayments to Collection Sr. Analyst(s).Executing the daily application of payments against customer accounts receivable sub-ledger accurately.Maintaining updated credit documents, notes, and collections following in the customer account at ACT! and forwarding documentation/information requests to the internal requestor. Agility and Innovation: Reconciling/investigating overpayments and short payments on customer accounts with internal departments to final resolution.Providing supporting document information of discrepancies for quick resolution and ensuring organizational accounting integrity.Ensuring individual account integrity through research and reconciliation of discrepancies.Communicating timely with customers and/or Sr. Collection Analyst(s) regarding cash application issues.Uploading all requested information and documents by customers at their portals effectively and timely. Relationships and People: Working with the Credit Sr. Analyst / Collection Manager to minimize potential losses due to bad debts.Maintaining good relations with Sales personnel and customers regarding past due accounts.Keeping effective communication with Collection Manager and Credit Sr. Analyst on collection issues.Advising Accounting and Treasury of miscoded wire payments.Maintaining effective communication with Collection Sr. Analyst and Collection Manager on daily cash application. The Analyst Collection (LATAM) position is well suited for you if you have: Ability to work with minimum supervision.Proven organizational/negotiation/communication skills.Function as a team player.Strong multitasking skills.Self-motivated and results-oriented.Ability to handle pressure in a fast-paced environment.Demonstrated ability to identify issues, develop solutions, and make recommendations.Good listening and customer service skills. Qualified candidates will have: College Degree in Business, Accounting, or equivalent.1-2 years' experience in collections, deduction management, or cash application.Working knowledge of A/R and collection department operations.Process-oriented with attention to detail and accurate data entry skills.Strong problem-solving skills with a proven record of initiative.Experience establishing and maintaining effective relationships with customers and support staff.Proficiency with Microsoft Office applications (Excel, Word, etc).High multitasking proficiency.English/Spanish; Brazilian Portuguese (mandatory). About Ingredion Ingredion is a leading global, plant-based ingredients solutions company. We make sweeteners, starches, nutrition ingredients, and biomaterials used by customers in everyday products from foods and beverages to paper and pharmaceuticals. At Ingredion, we embrace possibilities and inspire each other to think big. Together, we are reimagining how we can make life better through our differentiated ingredients and innovative solutions. We share an inspiring purpose — to make life better for our colleagues, customers, communities, and the world. We belong to a culture of bold innovators who believe that their skills, creativity, and passion can deliver solutions that enhance people's lives. We create what's next, transforming our imagination into innovation. Inclusion and Belonging We have an inclusive and collaborative environment to build and grow a career in a multinational company. Here, everyone can be their authentic selves and be part of a community of talented and caring people, interacting with professionals around the world from diverse backgrounds, cultures, and industries. We are encouraged to think differently and innovate through collaboration and experimentation.
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