Analyst Customer Application Support-Mexico

**_About Kennametal_****Responsabilities**:- Entering requests in case management to develop better data for improving the customer technical experience;- Learn and use all systems available for supporting requests, SAP, cross reference spreadsheets and databases, CAS group files and drawing warehouse;- Perform mostly routine tasks and projects;- Prepare standard reports and assist in more complex analysis;- Operate systems and use technology within learned field;- Assist in more complex projects.**Requirements**:- High school diploma or equivalent; technical or higher education is a plus;- 6-7 years of experience with metal cutting machining;- Previous experience in technical support or similar role;- Excellent verbal and written communication skills;- Ability to effectively problem-solve;- Advanced english (speak and write);- Advanced spanish (speak and write);- Availability to work home office (have good internet).Equal Opportunity Employer