.**_Job Summary_**- This role serves as the customer's advocate for Vehicle Group North America Aftermarket call center. Ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations.**_Job Responsibilities_**- Commercial Support: order management, order entry, price checking, order clearing, complaint handling, coordination of delivery and billing.- Interfacing with customers, logistics, manufacturing, sales, pricing and all other internal functions supporting the business.- End-to-end order status management (order fulfilment, customer requests, product changes & returns).- Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries.- Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems.- Advise and select available products / part numbers for distributors - help guiding them to available products.- Proactively communicate in a timely manner with external customers about order status related requests.- Capability to work in a high call volume environment and quickly address customer needs in real time.- Accept and process sales order schedules and also discrete orders, following established business rules. Validate orders in the system against customer order reports on a daily basis.- Maintain accurate customer information in ERP systems and customer's master profile.- Ability to answer high volume of calls throughout the normal workday.LI-AR7**Qualifications**:**_Qualifications_**- Education level required:_- Bachelor's- Years and area of experience required:- Preferred 2 years' experience in Customer Service, Call center atmosphere and or Materials related field.- Technical knowledge:_- ERP (Oracle), business intelligence platforms (Power BI, Qlikview), Microsoft office (Excel, Word, PowerPoint).- Solid understanding of markets (customers, end customers and competitors) and how our products service those markets.- Soft skills:_- Position requires excellent communication and problem-solving skills with the ability to quickly adapt to change and successfully manage urgent/high and multiple priorities.What you will get from usEaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world
