Cd. Juarez ChihuahuaCustomer Service AnalystTo assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freightResponsibilities/Skills- Analyzes the demand coming from the EDI to determine if the numbers are inside of the regular parameters or if present increases/decreases and take decisions based on the analysis.- In charge to review EDI transmission and reflect them properly on Plex system, as well as customer portal updates- In charge to address any customer claim to different departments such as Quality, Customs, Shipping, Manufacturing, Sales, etc.- Receives the purchase orders from the Sales portal and assure their capture on time, avoiding premium freight because the lack of capture or excess/obsolete because and incorrect capture.- Make sure to do proper activities to assure the minimum of incidences of shipments out of the expected time because demand management issues.- Internal meeting attendance, in order to be informed about model-year changes or the engineering changes to avoid lack or material or the excess or obsolete due to demand management issues and weekly road maps information- Implement the adequate controls to avoid obsolescence of finished goods or raw material because a demand management issue on the forecast entered on the ERP Plex.- Keep close contact with support areas, such as Manufacturing, Quality, Customs, Engineering, in order to assure on time shipmentsRequired ProfileEducation and Experience- Bachelor degree on the administration and/or engineering area- Fluent on English 80% or higher- ERP knowledgeSkills/Knowledge Requirements- Experience with the MRP and Scheduling software, like Mfg-pro, Oracle, SAP, JD power and or Plex Mfg. system- Strong Knowledge of Office usage, especially with MS Excel advanced user or expertise on data bases- Technical/Business Knowledge- Knowledge of purchasing techniques, policies and procedures, for productive (direct) material.- Working knowledge of PLEX is a plus.Competencies- Influencing- Managing Work- Communication- Quality Orientation- Customer Orientation- Work StandardsBenefitAn active full-time position with competitive total rewards.Equal Opportunity Employer - Inclusive Company.Steps to ApplyIf you do not remember your username or password, please open a ticket with the Help Desk to reset your "ORC" username and/or password.
