cd.
Juarez Chihuahua
Customer Service Analyst
To assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freight
Responsibilities/Skills
- Analyzes the demand coming from the EDI to determine if the numbers are inside of the regular parameters or if present increases/decreases and take decisions based on the analysis.
- In charge to review EDI transmission and reflect them properly on Plex system, as well as customer portal updates
- In charge to address any customer claim to different departments such as Quality, Customs, Shipping, Manufacturing, Sales, etc.
- Receives the purchase orders from the Sales portal and assure their capture on time, avoiding premium freight because the lack of capture or excess/obsolete because and incorrect capture.
- Make sure to do proper activities to assure the minimum of incidences of shipments out of the expected time because demand management issues.
- Internal meeting attendance, in order to be informed about model-year changes or the engineering changes to avoid lack or material or the excess or obsolete due to demand management issues and weekly road maps information
- Implement the adequate controls to avoid obsolescence of finished goods or raw material because a demand management issue on the forecast entered on the ERP Plex.
- Keep close contact with support areas, such as Manufacturing, Quality, Customs, Engineering, in order to assure on time shipments
Required Profile
Education and Experience
- Bachelor degree on the administration and/or engineering area
- Fluent on English 80% or higher
- ERP knowledge
Skills/Knowledge Requirements
- Experience with the MRP and Scheduling software, like Mfg-pro, Oracle, SAP, JD power and or Plex Mfg.
system
- Strong Knowledge of Office usage, especially with MS Excel advanced user or expertise on data bases
- Technical/Business Knowledge
- Knowledge of purchasing techniques, policies and procedures, for productive (direct) material.
- Working knowledge of PLEX is a plus.
Competencies
- Influencing
- Managing Work
- Communication
- Quality Orientation
- Customer Orientation
- Work Standards
Benefit
An active full-time position with competitive total rewards.
Equal Opportunity Employer - Inclusive Company.
Steps to Apply
If you do not remember your username or password, please open a ticket with the Help Desk to reset your "ORC" username and/or password.