The HRSSC Talent Management Analyst is responsible for providing inquiry and transaction support regarding learning and development topics as well as performance management topics to employees, managers, HR Business Partners and HR professionals, Learning Coordinators, and Instructors.
In a lesser extent, respond to inquiries from vendors, external LMS users and Centers of Expertise (CoE) members.
**The HRSSC TM Analyst main tasks/ responsibilities include, but are not limited to**:
- Provide customer service to Johnson Controls' internal employees of USA, Canada, Mexico and LATAM.
For some selected processes, global support is provided including APAC and EMEA regions.
- Create Learning & Development Training Reports (LMS Advance Reporting).
- LMS employee's registration and administration for activities such as E-Learning, Instructor and Virtual Led-Courses / Led-Classes, Curriculums, Training Plans and Assessments.
- DC-3 and DC-4 creation for Mexico's STPS, as legal compliance procedure.
- Contact with internal / external employees, training coordinators, trainers, and Managers.
- Area processes standardization, mapping and documentation.
**Requirements**:
- Bachelor's Degree in: Administration, Psychology, Human Resources, Communications.
- Desirable working experience in HR Service Centers or HR Operations.
- High English proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English.
Other languages such as French, Portuguese are desirable.
- Excellent oral and written communication skills and interpersonal skills.
- Ability to work in multiple activities and systems successfully and simultaneously.
- Ability to understand and successfully develop partnerships with customers.
- High customer service orientation.
- Desirable experience in core HR operations processes.
- Desirable experience in Workday / ServiceNow.