**Job Details****Primary Directive**:The **HRSSC Talent Management Analys **t is responsible for providing inquiry and transaction support regarding learning and development topics as performance management topics as to employees, managers, HR Business Partners and HR professionals, Learning Coordinators and Instructors.In a lesser extent, respond to inquiries from vendors, external LMS users and Centers of Expertise members.
Act as **1st level of support performing troubleshooting and resolution **.
**The **HRSSC TM Analyst **main tasks/ responsibilities include, but are not limited to**:- Provide Customer Service to internal employees of USA, Canada, Mexico, LATAM (Brazil included) of Johnson Controls Inc.- Become part of the Americas Shared Services Center for employees of Johnson Controls Inc.- Learning & Development Training Reports (BO / Advance Reporting)- LMS employees registration and administration for activities such as E-Learning, Instructor and Virtual Led-Courses / Led-Classes, Curriculums, Training Plans and Assessments.- DC-3 and DC-4 creation for Mexico's STPS, as legal compliance procedure.- Contact with third parties and vendors involved in training creation, development and configuration.- Area processes standardization, mapping and documentation.- Actively participation on intakes, continuous improvement projects and innovation ideas**Requirements**:- Bachelor's Degree in: Administration, Psychology, Human Resources, Communication, International Affairs.- At least **1 year of working experience in Shared Service Centers **or HR Operations.- Desirable working experience with SOX audit requirements on the Human Resources domain.- Ability to lead and motivate others without formal authority.- **High English Proficiency **(written and spoken), capable of delivering presentations and coordinating work teams in English.
Other languages such as **Portuguese are desirable **.- Excellent oral and written communication skills and interpersonal skills.- Ability to work in multiple projects successfully and simultaneously.- Ability to understand and develop successfully partnerships with customers and peers.- High Analytical and Problem-Solving skills.- Detail oriented.- High Customer Service orientation.- High Performance Measurement orientation.- High Continuous Improvement orientation.- Experience on core HR operations processes.- Experience in Human Capital Management systems (Workday preferable) and Customer Relationship Management systems (Microsoft Dynamics preferable).