Conducts audits using client data to identify errors and recover revenueFinds, supports, and documents audit and claims operation.Produces claimsUpdates claims management systemBills claims to clientReviews contracts, agreements, paperwork, and electronic documentsInspects and evaluates client financial informationProvides vendors with claim back-up informationPackages claims for vendor and/or clientConducts buyer, contract and document pulls as requiredProvides support for audit team.Actively contacts vendors as part of the claim production processIndependently produces written correspondences to vendor inquiries.Analyses and assesses problems regarding client's claims procedure and business operations based on appropriate audit concepts.Produces number and dollar volume of claims goals as defined by team leader and/or management.Adheres to the overall timing and deadline of an audit cycle.REQUIRED WORK EXPERIENCE: · Extensive PC skills including knowledge of Microsoft Office and preferably database experience
FUNCTIONAL COMPETENCIES: Domain/Industry Knowledge & Focus Understands the core concepts and tasks of recovery auditFamiliar with assigned customer baseBasic understanding of commercial recovery productivityLittle to no understanding of broader industryAble to effectively review one project or vendor complexity level after training periodData Analysis Competent at using ERP for assigned tasksCompetent at designing and using simple query toolsAbility to analyse large data setsAble to learn review tools used quickly with few, if any, technical barriers to reaching effective level of performanceProblem identification & Resolution Finds solutions to underlying issues through structured analysisProactively analyses, identifies, and seeks relevant information from a wide variety of sourcesMeets and strives to exceed claims goalsConsistently produces at or above average claim totals or claim counts for similarly rated employees on like projects or vendor complexity levelsCompetent at standard tools and processes for audits and claimsPerforms entry-level audit tasks with supervisionIdentifies variances and/or errors in the procurement and payment processes Able to learn while doing (i.e., produce claims while learning the process)Produces accurate workSeeks feedback on quality of workMaintains paybacks and cancel % in line with expectationsInterfaces effectively with suppliers as needed to explore basic claim support and topicsAble to ask relevant and focused questions of trainers or more senior employees to deepen concept knowledge and skill set, either in person or in writingShows organization of information given and demonstrates ability to adapt work practices in response to instruction with limited training/instruction repetition neededBEHAVIORAL COMPETENCIES: THINKING Maintains a Client Focus Delivers on commitments to clientsUnderstands clients stated needs and requirementsCommunicates with vendors in professional and timely mannerMeets clients' needsMaintains positive relationships with clients and vendorsRELATING Communicates with Impact Communicates in clear and concise mannerValues and listens to othersAdapts communication to different audiencesShares information in a timely mannerSELF-MANAGING Remains calm and composed with day-to-day challengesMaintains focus when under pressureRecovers from setbacks typical to roleAdapts to changes and shifting requirements, and maintains openness to new approachesAware of own emotions and reactionsBuilds positive and trusting relationships with colleaguesSees the positive in people, situations, and eventsOrganizes info to complete daily workPlans and performs work in systematic waySeeks guidance with competing demands & prioritiesManages tasks effectively to deliver work on timeShifts priorities as directed by othersTakes Initiative Takes responsibility for own performance – work done on time and to qualityPerforms routine tasks without being promptedAnticipates problems might encounter in daily tasksAccepts responsibility for and corrects mistakesSeeks out additional work; offers to help othersACHIEVING Drives for Results Tenacious in overcoming routine challenges, seeks supportCompletes tasks in timely mannerStrives to meet goals and objectivesMaintains energy and focusMaintains self-motivation and determination to meet deadlines and expected outcomes
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