Analyst, It Client Services

**_What IT Client Support contributes to Cardinal Health_**IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.- Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.- Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process.Experience providing support via in-person, phone, or remote methods.- Installs/removes/configures hardware and software.- Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen).- Prioritizes effectively and escalates as needed.- Responds to customer needs and services as assigned.**_ Qualifications_**- Bachelors degree in related field or equivalent work experience- Applicable technical certifications preferred**_ What is expected of you and others at this level_**- Applies basic concepts, principles, and technical capabilities to perform routine tasks- Works on projects of limited scope and complexity- Follows established procedures to resolve readily identifiable technical problems- Works under direct supervision and receives detailed instructions- Develops competence by performing structured work assignments- Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._