.Analyst IT IS Business Applications Location: Aguascalientes, Aguascalientes - Mexico Time Type: Full time Posted on: 10 Days Ago End Date: November 30, 2024 (14 days left to apply) Job Requisition ID: R00175692 The IT-IS Business Application Analyst supports Nissan Insurance operations and guarantees IT service availability. Accountable for solving technical incidents in production (RTB-AMS) from business applications as well as constant communication (bridge) with external providers for 3rd level of support. This position reports to Jr Manager IT-IS Business Applications; active participation iskey as part of the cross-functional project management team focused on business transformation. Job Responsibilities: Assure proper incident management and service request execution from Nissan Insurance business. Provide second level of support for Nissan Insurance IT-IS incidents. Manage external providers to assure proper quality of service and fulfill operational SLAs. Contribute to the improvement of IT-IS support by providing business consultancy. Apply business support best practices. Execute incident's root cause analysis, debug, and process walkthrough to assure solutions. Participate in business process reengineering and continuous improvement initiatives (Demand Management). Be part of cross-functional teams as RTB-AMS specialist, mainly focused on innovation projects. Produce timely, detailed operational KPIs and reports. Manage constant communication with Managers levels of a specified customer. Proactively align with business and technology partners to raise initiatives, automation, digitalization, and innovation that offer additional business value and/or solve business problems. Ensure applications under span of control adhere to cyber security standards, technology standards, processes, and policies. 1. Job Knowledge and Skills: Must have: Effective Incident and Problem management. Effective Project management. Understanding of IS Insurance and Finances. Proficient in Microsoft Products, Word, Excel, PowerPoint. Expert handling external providers. Nice to have: Knowledge in Insurance, Financial or Automotive Industry. Knowledge on DevOps, procurement processes in a global company. ITIL and COBIT Certifications. Experience with foreign interaction and processes. Computer Skills: PowerPoint, PowerBI and Excel (Advanced). 2. Years of Experience: 2-3 years of experience in areas related to IT-IS at Finance or Automotive Industry. 2-3 years of experience in Incident Management and Problem management process execution and KPIs at Finance or Automotive Industry. 3. Education: Bachelor's degree in Computer Science, Information Systems, Industrial Engineering, or related discipline. 4. Specific Course/Certifications: ITIL and/or COBIT certifications desirable