AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies.
As a high-performing team, we are united and motivated by our shared purpose - to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference - to patients, society, and our company.
Here you will experience a fast paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It's challenging and sometimes demanding, and that's why we love it.
**About The role**
- Handle 2nd/ 3rd line support of P2P process/Coupa (technical and functional queries)
- Take ownership of issues through delivery, issue resolution, and escalation, as appropriate
- Liaise with multiple stakeholders including users, infrastructure/middleware teams, 3rd party software vendors to resolve issues and potential process improvements.
- Ensures that the IT Service Delivery Framework is adhered to by support.
- Flexible to work in shifts.
**Mandatory skills**:
- In-depth knowledge of end-to-end procurement processes across Sourcing, Contracts Management, Procure-to-Pay, Supplier Performance Management and Enterprise integration with SAP.
- Ability to support and manage incidents/tickets queue, requests, changes, or defects for Ariba On-Demand
- Understanding of incident, problem, change, and release management process.
- Experienced with IT Service management tools like Service Now, Remedy, or Service Manager
- Good attitude and interpersonal skills. Quick learner.
**Desired skill**:
- Familiarity with life sciences (Pharma) domain concepts, workflow and terminology
- Coupa/P2P certification
- Experience in the procurement domain
**Personal Attributes**:
- Keen to acquire new skills and work on new technology products.
- Excellent communication and relationship management skills
- Ability to respond well to pressure.
- Strong interpersonal skills with the ability to work effectively across team boundaries.
- Evidence of shaping innovative solutions that have a major impact within the business area and organization.
- Excellent business acumen with sensitivity to the environment
- Experience working in a global organization where stakeholders and project team members are geographically dispersed.
**Educational Background**:
UG - B. Tech /B.E. or other equivalent technical qualifications
**Why AstraZeneca?**
At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be. This means we're opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together.
**So, what's next!**
Are you already imagining yourself joining our team? Good, because we can't wait to hear from you.
**Where can I find out more?**
**AstraZeneca is an equal opportunity employer.**
**Strong English communication skills required.**
**Positions are open to Mexican Citizens and official residents of Mexico.**
**Location: Guadalajara (hybrid - **_Expectation of working in the office 3 days a week)_**:
- When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility._