Analyst, Qa Bilingual, Nam

Overview:
**Recruiter**: Alma Martinez
**Reports to**: Tamara Solis

**Main Responsibilities**:

- Provide feedback to agents/coordinators from Call Center based on call monitoring, calibration, and Post Call Survey.
- Follow up on training provided to agents to improve customer experience and stay current on requirements according to the regions needs.

Job Qualifications:
**Requirements**:

- Fully Bilingual (SPA & ENG) / Advanced level in English & Spanish

**Skills**:

- Analytic thinking
- Active listening skills
- Team Player
- Reading, speaking communications skills according to audience
- Multitasking
- PC, Windows, Office skills, excel
- Flexibility
- Leadership skills
- Knowledge in Marketing Plan processes
- Open to all skills / PM & OS preferrable
- 90% QA Score average in the last 3 months (Daily Shake)

**Education**:

- High school
- Bachelor's degree (Administration, International Business, Commerce, Engineering) - In Progress or Complete (preferrable)