Job Description ABOUT THE ROLELeading an effective CAPA management, ensure compliance with ISO 9001 requirements and contribute to the continuous improvement of the Quality Management System in all internal processes, as well as investigate and provide timely response and resolution to customer and consumer complaints. KEY RESPONSIBILITIESCoordinate the Quality documentation control system to ensure updated procedures of key tasks carried out by the different functional areas.Follow-up CAPA management in Entropy for timely completion and proper documentation of effective action plans of quality incidents.Ensure closure of follow-up activities recorded in the Quality Master Action Plan (Q-MAP)Facilitate the progress of consumer and customer complaints through accurate traceability, investigation, documentation and timely closure of each complaint.Collaborate with Manufacturing, Maintenance, Procurement, Planning, GSARA, RD&E and Quality Engineering teams to support complaints or GEN23 related activities.Validate proper update of controlled chemical substances records to ensure regulatory compliance.Perform quarterly reviews of Quality Risk and Opportunity Matrix with functional areas.Support of additional external audits requirements (Costco, Disney, COFEPRIS, Kosher) as requested. REQUIRED EXPERIENCE YOU'LL BRINGBS in Engineering, Chemical or appropriate fieldStrong problem-solving and analytical skillsFamiliar with and experienced in Quality Management System, ISO 9001 and Good Manufacturing Practices (GMP)Solid knowledge of CAPA ManagementEffective communication skills, both written and verbalHighly organized and detail oriented with strong follow-up skills to manage large volumes of documentation.Computer skills including Microsoft Word, Excel, SAP, Entropy and SharepointEnglish: intermediate to advanced. PREFERRED EXPERIENCES AND SKILLSAbility to understand prioritiesQuality system auditing experience: ISO 9001:2015 and Good Manufacturing Practices (GMP)Experience in application of quality tools (Ishikawa, 5W2H, 8D)ISO 9001 Internal Auditor certification would be a plus JOB REQUIREMENTSFull Part5 days – Monday to Friday Remote work available once a week for eligible employees Inclusion & DiversityWe're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.Scjohnson.Com/inclusion.#J-18808-Ljbffr