ABOUT THE ROLELeading an effective CAPA management, ensure compliance with ISO 9001 requirements and contribute to the continuous improvement of the Quality Management System in all internal processes, as well as investigate and provide timely response and resolution to customer and consumer complaints.KEY RESPONSIBILITIESCoordinate the Quality documentation control system to ensure updated procedures of key tasks carried out by the different functional areas.Follow-up CAPA management in Entropy for timely completion and proper documentation of effective action plans of quality incidents.Ensure closure of follow-up activities recorded in the Quality Master Action Plan (Q-MAP).Facilitate the progress of consumer and customer complaints through accurate traceability, investigation, documentation and timely closure of each complaint.Collaborate with Manufacturing, Maintenance, Procurement, Planning, GSARA, RD&E and Quality Engineering teams to support complaints or GEN23 related activities.Validate proper update of controlled chemical substances records to ensure regulatory compliance.Perform quarterly reviews of Quality Risk and Opportunity Matrix with functional areas.Support additional external audits requirements (Costco, Disney, COFEPRIS, Kosher) as requested.REQUIRED EXPERIENCE YOU'LL BRINGBS in Engineering, Chemical or appropriate field.Strong problem-solving and analytical skills.Familiar with and experienced in Quality Management System, ISO 9001 and Good Manufacturing Practices (GMP).Solid knowledge of CAPA Management.Effective communication skills, both written and verbal.Highly organized and detail-oriented with strong follow-up skills to manage large volumes of documentation.Computer skills including Microsoft Word, Excel, SAP, Entropy and Sharepoint.English: intermediate to advanced.PREFERRED EXPERIENCES AND SKILLSAbility to understand priorities.Quality system auditing experience: ISO 9001: 2015 and Good Manufacturing Practices (GMP).Experience in application of quality tools (Ishikawa, 5W2H, 8D).ISO 9001 Internal Auditor certification would be a plus.JOB REQUIREMENTSFull Part.5 days Monday to Friday.Remote work available once a week for eligible employees.#J-18808-Ljbffr
