Analyst, Resource ManagementApply remote type Office - Flexible locations Mexico - Mexico City
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: JR277517
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Resource Operations Managers (ROMs) are responsible for managing the staffing life cycle, globally, for services engagements.
ROMs source and allocate consultants across Services roles.
They do so by monitoring, validating and routing resource requests, focusing on maximizing utilization of internal resources and customer success.
ROMs drive alignment/agreement between stakeholders (Services Leadership, Business Partners and Project Teams in order to assign/staff services engagements).
As a Resource Manager for the Global Delivery Center (GDC), you will help project teams with planning and allocating resources for a project; determine GDC's demand for resources and ensure its capacity to meet staffing needs of projects.
Key responsibilities: Opportunity ManagementReview Pipeline/Opportunities - Review upcoming closures, renewals and ensure start dates align to capacityAssignment Planning/Alignment - Assign available consultants to projects in accordance with their skillsets, previous experience and availabilityOpportunity Closure - Check requests to confirm status and, start and end datesResource ManagementCapacity Planning - Review internal consultant availability and skill sets i.e., making sure that the GDC has capacity to work on upcoming projects.
Identify capacity shortfalls and evaluate (or engage) global alternatives and/or Partner ManagementQuality Review - Review requests for upcoming pipeline engagements to confirm dates and skillsResource Allocation - Manage, assign and replace consultants.
Monitor and manage consultants' workload, utilization and overtime hours.
Manage resource conflictsReporting & Analysis / Health of the BusinessBench Reporting - Analyse current and forecasted bench and provide narrative by Resource / PracticeUtilization Reporting - Track under and over utilised resources and provide trend narrative on utilizationCapacity Reporting - Provide narrative on capacity plans, highlight supply or demand or skill set challengesOpportunity Reporting - Provide reporting on open requestsStaffing Meetings - Lead staffing meetings with GDC Management to review and align resources against requests for current opportunitiesHelp to drive the utilization of the team by developing creative solutions to staff projects when resource availability is constrained.
Overcome resource shortages by means of resource management techniques, reallocate resources, assign more consultants, etc; inform senior management of any issues related to inability to meet project teams' needs due to resourcingMust have skills: Candidates should have experience in Professional Services staffing / Resource Management and candidates ideally have experience using Salesforce / FinancialForceHands-on experience in Resource Management / StaffingBench ManagementCapacity PlanningAbility to work with Senior Leadership Team seamlesslyConflict management and negotiation skillsAbility to prioritize competing deadlinesCollaborate with cross functional team and get the things doneAnalytical and reporting skillsGood to have skills: Advanced MS Excel skillsTableau experienceAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
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