.Analyst, Resource ManagementApply remote type Office - Flexible locations Mexico - Mexico CityTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: JR277517To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.Resource Operations Managers (ROMs) are responsible for managing the staffing life cycle, globally, for services engagements.
ROMs source and allocate consultants across Services roles.
They do so by monitoring, validating and routing resource requests, focusing on maximizing utilization of internal resources and customer success.
ROMs drive alignment/agreement between stakeholders (Services Leadership, Business Partners and Project Teams in order to assign/staff services engagements).As a Resource Manager for the Global Delivery Center (GDC), you will help project teams with planning and allocating resources for a project; determine GDC's demand for resources and ensure its capacity to meet staffing needs of projects.Key responsibilities:Opportunity ManagementReview Pipeline/Opportunities - Review upcoming closures, renewals and ensure start dates align to capacityAssignment Planning/Alignment - Assign available consultants to projects in accordance with their skillsets, previous experience and availabilityOpportunity Closure - Check requests to confirm status and, start and end datesResource ManagementCapacity Planning - Review internal consultant availability and skill sets i.E., making sure that the GDC has capacity to work on upcoming projects.
Identify capacity shortfalls and evaluate (or engage) global alternatives and/or Partner ManagementQuality Review - Review requests for upcoming pipeline engagements to confirm dates and skillsResource Allocation - Manage, assign and replace consultants.
Monitor and manage consultants' workload, utilization and overtime hours