.Are you ready to seize an opportunity to drive leading edge technology solutions with the customer?
Do you value deploying and working on the latest solutions with real world impact?
Do you thrive by mentoring and leading by example?
Would you love to help us accelerate the transformation towards data-driven organizations?
Do you want to join an elite and distinguished team?
**Responsibilities**:Pre-Sales Support- Collaborates with internal stakeholders (e.G., Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal.
Supports drafting proposals and/or statement of work (SOW).- Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.Technical Delivery- Follows capacity process outlined by Global Capacity Management team.
Maintains tools with up-to-date skills and availability.- Leads meetings with customers/partners to understand business needs.
Uses business, industry and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions.
Engages others appropriately to understand and define customer requirements.- Participates in project planning and develops project documents by identifying the risks and dependencies.
Communicates the business value of planned solutions to customers/ partners.
Identifies technical and business risks in programs and proposes mitigations.
Assists project managers/architects in preparing for steering committee (e.G., developing artifacts).
Manages their schedule and communicates to project leads.
Generates and delivers Work Breakdown Structure (WBS).- Implements solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes.
Aligns solutions with the intent of the architecture.- Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.G., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.- Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience.
Works with account team to ensure One Microsoft approach.
Shares lessons learned with workgroup and consultant community.Intellectual Property Management- Acts as an ambassador in consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable