The APP SRE / Production Support team is part of development that primarily focus on supporting TPM Application from the sustaining engineering point of view. The team provides Level 2 support and offers a wide array of solutions that involve database updates, programming, scripting, and UI workarounds. Career Level - IC4 Responsibilities Be part of an on-call rotation and provide after hour support Collaborate with other team members (i.E., Cloud Eng., Cloud Ops, QA, Dev, and Product) for investigation and RCA Lead team to build, maintain, and automate daily processes, scripts, and reports. Coaching and mentoring team members, identifying opportunities to improve, train and upskill Ability to communicate at all levels from senior leaders to individual contributors, including technical and non-technical audiences. Interact with Product, Engineering, and Operational teams to prioritize bugs and fixes Be a single point of contact for escalations and coordinate communication and resolution of major issues. Ability to research/investigate and propose a workaround solution for incidents and service requests Monitor backlog and follow up on cases that required additional info or clarification Execute data change requests, inquiries, and reports from internal/external partners Provide technical contributions to GenAI projects as needed Obtain approval from necessary parties and stakeholders before applying updates in production Adhere to and enhance administrative, operational and technical policies and procedures Identify vulnerabilities and improvement opportunities; maintain records to develop a trend analysis that will drive improvement in Production support services Create ad hoc reports for internal/external users Improve automation by developing or enhancing prod support tools and utilities. Be willing to work flexible hours Qualification & Skills A bachelor's degree in computer science/Engineering or equivalent At least 5-7 years of experience in Development and/or Production support An ITIL certification is preferred At least 3 year of experience in developing web applications using Python, Django/Flask. At least 5 years of Production support experience with large enterprise system Strong SQL, PL/SQL skills Knowledge of Unix shell scripting Strong analytical, problem solving and communication skills Ability to work independently and multi-task to meet critical deadlines in a rapidly changing environment #J-18808-Ljbffr
