.The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore servicesProvide Root Cause Analysis (RCA) post restoration of serviceDesign testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasksProvide technical/strategic direction to team membersReview requirement documents, define hardware requirements and update processes and procedures as necessaryEnsure ongoing compliance with regulatory requirementsResponsible for applications dealing with the overall operating systemConduct project related researchHas the ability to operate with a limited level of direct supervision.Can exercise independence of judgement and autonomy.Acts as SME to senior stakeholders and/or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.Qualifications:6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvementUnderstanding of how specialization within area contributes to the business and of competitors' products and servicesAbility to develop projects required for design of metrics, analytical tools, benchmarking activities and best practicesAbility to work with virtual/in-person teams, and work under pressure/to a deadlineExperience in a Financial Services or large complex and/or global environment preferredEffective written and verbal communication skillsEffective analytic/diagnostic skillsAbility to communicate technical concepts to non-technical audienceEducation:Bachelor's/University degree, Master's degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Main responsibilities:This role is part of productive and non-productive environments support teams; it needs skills to be able to work with banking enterprise applications monitoring tools. It's a multidisciplinary role that will support several monitoring tools, the individual must be self-taught to accelerate the learning curve of new tools and observability technologies.Ability to understand any issue that arises under the use of the three pillars of observability data such as metrics, logs and traces