Application And Clients Support Engineer

Ticket handling in relation to IBM ELM clients (SCM, Rhapsody, Windows Shell, Publishing) and Pure: Variant service- Provide Operational support on IBM ELM (Jazz) Clients and Pure: Variant service in accordance to SLA and KPI- Tracking and following-up on existing defects with the vendors for final closure procedures- Assistance in creating new deployment packages and/or contribute to change managment request- Actively improve UAT test cases based on daily support, bugs fixes and new functionality.- Attendance to daily stand-up meetings, sprint planning and retrospective meetings.- Monitor daily operational processes and take corrective action as necessary- Monitor and work on ticket queue using out ITSM tool.