.About the AstraZenecaAstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies.At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.About analyst for supporting Procurement Applications (Operations IT) role:· Ensure optimum performance and stability for the Procurement applications (P2P Process) for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue.· Handle 2nd/ 3rd line support of P2P process/Coupa (technical and functional queries)· Work with vendor to fix defects and small enhancements relating to application and platform, complying with Astra Zeneca standards, and change control procedures.· Take ownership of issues through delivery, issue resolution, and escalation, as appropriate· Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups.· Liaise with multiple stakeholders including users, infrastructure/middleware teams, 3rd party software vendors to resolve issues and potential process improvements.· Ensures that the IT Service Delivery Framework is adhered to by support.· Ensures that the application operates within and complies with any regulatory, financial, or internal AstraZeneca standards (GxP, SOx).· Flexible to work in shifts.Mandatory skills:· 4+ years of prior experience in application support and maintenance (L2/L3 support) in Coupa/P2P.· In-depth knowledge of end-to-end procurement processes across Sourcing, Contracts Management, Procure-to-Pay, Supplier Performance Management and Enterprise integration with SAP.· Ability to support and manage incidents/tickets queue, requests, changes, or defects for Ariba On-Demand· Understanding of incident, problem, change, and release management process.· Experienced with IT Service management tools like Service Now, Remedy, or Service Manager· Experience working with third-party vendor applications.· Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups.· Good attitude and interpersonal skills. Quick learner.Desired skill:· Familiarity with life sciences (Pharma) domain concepts, workflow and terminology· Coupa/P2P certification· Experience in the procurement domain· Mindset to support business-critical applicationsPersonal Attributes:· Keen to acquire new skills and work on new technology products.· Excellent communication and relationship management skills· Ability to respond well to pressure