The AE will analyze the customers technical needs, incorporate the commercial needs, in order to develop proposals, with the support of Trelleborg factory and engineering support groups, outlining how the organization's products and services can meet these needs and be integrated and implemented with the customers new and existing systems and equipment.
**Tasks and Responsibilities**:
The primary function of the Application Engineer (AE) position is to provide technical advice and proposals to the sales team and customer team in order to develop, sell and successfully implement the Trelleborg product, capabilities and service solutions.
- Collect and analyze information from customers to understand their business and their technical needs and expectations.
- Develop technical proposals to show how Trelleborg's products and services can meet customer needs and be integrated and implemented with the customers existing systems and equipment and/or suggest changes needed in order to integrate the solution.
- Develop and deliver technical sales presentations and respond to technical questions regarding Trelleborg's products, services, and capabilities.
- Create or edit existing Trelleborg or Customer prints thru the use of NX, Adobe Pro, and other image editing software
- Manage technical prints and documents, routing and storage, by utilizing Teamcenter.
- Coordinate cross-functionally to ensure the proper solutions are offered. Including, Trelleborg factories, SCM and 3rd party factory engineers, Trelleborg R&D test labs and Central Product Engineering, Product Managers, and Segment Managers.
- Respond to customers questions and troubleshoot, investigate, and resolve technical problems that arise during or after implementation of Trelleborg solutions.
- Identify value propositions for solution and be able to transition and explain customer value.
- Assist in achieving Sales Growth target and Profitability Goals
- Process and manage engineering projects in a timely manner with a focus on project cycle velocity and project conversion.
- Understand and incorporate the commercial aspects (target budget/sales price) of the project when developing and providing proposals and solutions to meet customer needs.
- Visit existing and new strategic customers with the focus being Total Customer Satisfaction and Generation and Conversion of Projects for Sales Growth.
- Build customer relationships and strategic partnerships, assess customer needs and recommend appropriate product and service solutions; respond to complex customer inquiries. Utilize Trelleborg resources where appropriate and needed.
- Provide market feedback and intelligence for use by sales team, Marketing Department, Segment/Product/Lead Group personnel
- Promote standard products, and custom engineered products and/or services where needed. Be a total solution provider.
- Perform in-house product and technical trainings.
- Article number creation and set up
- Complete KPI reporting and submit the first week of each Month. Including but not limited to: EAR projects, Project win rates, Project cycle and velocity, competitor activity, and changing market conditions.
- Learn and utilize internal processes: CRM, JDE, GPS, Consense, Quality, ISO.
- Submit quote requests through supply chain for new opportunities to aid the Sales Engineer in receiving costing in a timely manner.
- Ensure full compliance with all Standard Operating Procedures including Quality Manual and Quality Procedures.
- Represent Industrial Americas and region in cross-functional teams and projects.
- Provide innovative solutions and continuous improvements
- Maintain a professional attitude and appearance at all times when dealing with customers.
**Education and Experience**:
- Minimum 1 to 3 year of work experience in engineering related field
- Minimum of 4 Year College Engineering degree. (Mechanical or Technical preferred)
- Strong understanding of technical prints and terminology.
- Strong knowledge of mechanical systems.
- Knowledge of rubber/plastic products, seals and bearings is beneficial
- Application knowledge within specified market segments such as Fluid Power, Life Sciences, Food, Bev, Water, Off-Highway/Construction, Automotive, and Aerospace is beneficial
- Familiarity with ISO quality requirements is beneficial
**Competencies**:
- Strong mechanical and technical aptitude
- Proven proficiency and capabilities with 3D solid modeling software
- Strong organizational skills with the ability to multi-task and manage projects with attention to detail and accuracy
- Strong customer focus and understanding of total customer satisfaction
- Strong understanding of the commercial side of the business and how it affects business decisions and solutions
- Ability to work independently as well as in a team environment
- Excellent written and verbal communication skills
- Excellent people and relationship building skills
- Customer driven with a positive, professional, can-do a