Application Engineer MGTAbout the RoleLocation: Mexico, Queretaro, Santiago de QueretaroCompany: Siemens Energy, S. deOrganization: Gas Services Business Unit Service Latin AmericaFull / Part time: Full-timeExperience Level: Mid-level ProfessionalA Snapshot of Your DayIn the department Latin America Technical Support, we are responsible for giving technical solutions to customers' issues, support for our field service teams, and monitoring of the whole Latin America fleet.How You'll Make an ImpactSupport day by day of regional clients with technical inquiries related to outages in sync with local and PL Technical Support Group.Participate in outages preparation meetings and support local outages execution.Participate in customers' meetings upon required by Field Services or Project Management Group.Technical clarification on inspection scopes (Activities, tools, schedule, resources, etc.) with customers both internal and external.Create and follow up SFDC cases with operational/mechanical support.Fault Reports creation during major events.Spare Parts definition for creating selling opportunities.Tools and Instrument support for regional Siemens.Processes and way of working clarification to regional Siemens and Sweden Product Competence Center.Day to day customer care and tech inquiries from customers (pre/during/post outages and in normal operations).Service Bulletin process clarification and preliminary scopes.Support Product Competence Center for solving tech questions and interaction with region and customer.Eventually support as Application Engineer schedule outages when requested by AE PL Team.What You BringUniversity Degree in Electrical or Mechanical Engineering.Professional Experience: 5 years in Thermal Power Plants positions.Technical Knowledge: Gas Turbines, IT tools at professional working proficiency level.Soft Skills: Results focused, customer satisfaction oriented, multicultural approach.#J-18808-Ljbffr