**Org Marketing Statement**
Founded in 1917, Parker Hannifin Corporation is a $13.7 billion, global company.
With annual sales of $13.7 billion in fiscal year 2020, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 49 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
Parker's engineering expertise and broad range of core technologies uniquely positions the company to solve some of the world's greatest engineering challenges. By partnering with customers, Parker improves their productivity and profitability and seeks new ways to solve humanity's biggest challenges.
**Position Summary**
You will provide company product support and technical assistance to customers and distributor network, being responsible for planning, developing and organizing all technical service activities at Parker Lord de Mexico laboratory for market segments and / or regions in Mexico, your priority will be to seek customer satisfaction with the proper performance of our products in the processes of customers in Mexico, thus achieving that our regional customers identify the Technical Field Service as an added value. You will also be responsible for developing and providing recommendations in the Customer processes for the correct performance of our products, test methods and product technology changes that require internal testing.
You will report to the EPM Application Engineer Manager in Mexico, as part of the Engineered Materials Group
**Responsibilities**
In this role, you will be responsible of plan, develop and execute technical service activities in laboratory of Lord de Mexico, seeking customer satisfaction with the correct performance of our products, getting with this that our regional customers identify the Technical Field Service as an added value.
You will partner with Territory Sales Managers and other Application Engineers to:
- Support in the design and performance of laboratory tests that evaluate our products.
- Conduct periodic visits to customers to verify that Parker Lord products are performing as recommended.
- Create value with the customer by utilizing your expertise and employ the Process Optimization Process to help the customer improve their process.
- Support the building of a strong sales pipeline that supports the achievement of AOP business objectives for the sales area.
- Develop understanding of corporate and regional initiatives and work together with the Sales Director and Marketing Specialist in identifying niches in the region where we can develop them.
- Develop and deliver training to customers and new employees of Parker Lord de Mexico in the different technologies.
- Lead and coordinate all customer rejections and complaints.
- Support MTK team to do market intelligence and competitor analysis.
**Qualifications**
**We would like to hear from you if you have**:
- Laboratory experience on physical, mechanical, and chemical test
- Strong problem-solving capability
- Proven track record of achieving results, managing multiple projects whilst complying with all regulatory requirements and company policies/procedures
- Excellent written, verbal, and interpersonal
**Equal Employment Opportunity**
Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.
**Drug Tests**
**Drug-Free Workplace