.As an Application Expert Support based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax. You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained. We are seeking applicants with excellent verbal communication skills, strong analytical and troubleshooting abilities, and a service-oriented mindset.What you will be doing:Respond to client calls in a professional manner, providing appropriate solutions and adviceInteract with clients in performing complex testing, support and troubleshooting technical functions remotely.Ensuring Service Quality levels are maintained and adhered toEnsuring all issues are handled in a timely mannerReviewing outstanding issues, ensuring clients are kept informed of progressAttending relevant Epicor product training courses, in-line with our internal certification schemeWhat you will likely bring:Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering).Minimum of three years related experience (preferred but not essential), with customer service experience being valued.Excellent verbal communication skills, with fluency in English (written and spoken).Strong skills for analysis, troubleshooting, and problem-solving, with the ability to work independently with minimal supervision and to prioritize tasks in a stressful environment.Willingness to learn and explore new technologies.Demonstrated expertise in meeting business needs with technology solutions, with ERP knowledge being highly advantageous.What could set you apart:Manufacturing/Supply Chain: Exposure to production environments with an understanding of manufacturing concepts, terminology, processes, procedures, and operations. Knowledge of computerized Manufacturing Planning and Control (MPC) systems is preferred, and customer service experience is valued.Accounting/Finance: Experience with Accounts Receivable (AR), Accounts Payable (AP), General Ledger, Inventory/Work In Process, Financial Reporting/Statements, General Ledger account reconciliation, Job Costing, Fixed Assets, and multi-company consolidations.Technical: Experience in IT production environments, including maintenance and adjustments in configurations, management of Microsoft operating systems, general IT knowledge, database administration, programming in SQL, basic networking and telecom knowledge, and understanding of database coding processes.About EpicorAt Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters