.Why GMF?GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.About the roleThe Application Service Delivery Manager/System Reliability Engineer will be responsible for the lifecycle of various applications. This encompasses initial deployment, through releases, platform upgrades, component refresh cycles, etc., and decommission or replacement. They are also responsible for the end-to-end service availability and meeting business requirements for performance whilst ensuring compliance and production costs control. Our primary focus is ensuring safe and available systems for the GM Financial International business.What you need5 years' experience in Application Service Delivery ideally managing financial & compliance toolsFamiliarity with AIOps and self-healing resiliency practicesExperience in CI and CD, DevOps automation and test automation with a drive for continual learningExperience with automation toolsets and a mandate to automate everywhere for repeatability, scale, and efficiencyExperienced with outsourced and insourced delivery modelExperience in SRE or similar roles, with a strong emphasis on root cause analysis, observability, and problem managementITIL Service Management qualification preferred.Multi-platform Cloud knowledge and expertise preferredStrong communication and influencing skillsSolid understanding of technology such as Unix, Windows, Oracle FinancialsSpecialization in management information systems and/or Computer Science would be highly desirableWhat you will be doingThe Application Service Delivery Manager/System Reliability Engineer will initially be a hybrid role as GMF International Operations transform our application portfolio. Legacy platforms will require a more traditional ITIL based management methodology (SDM). Applications supported will be transitioned to the cloud where they will then manage as Site Reliability Engineer (SRE).Service Delivery ManagerManage end to end availability for relevant applications and supporting infrastructure components:Work with relevant Release Manager(s) to ensure defect & bug fixes, non-functional system changes, patches and upgrades are prioritized and planned into block releases and deployed in an efficient and timely manner.Identify areas of risk to the relevant application services. Manage mitigation activities and escalate as appropriate.Review all Changes and Releases ready for approval into Pre-production and then to Production.Manage all Major Incidents for relevant applications during the business day
