.UPM Raflatac is seeking an Application Specialist in Mexico City, Mexico. This role involves managing daily claim activities, responding promptly to sales/customers regarding product defects or performance issues, and reviewing test results of claimed defects. Responsibilities also include classifying short claims, entering and verifying data in ICS, handling claim samples and documents, and reporting claims. The specialist will act as the communicator and customer voice within all departments concerning claims and inquiries.What you will doCoordinate complaints and remarksEvaluate test results to determine cause and work closely with the Coating Quality Engineers on corrective actions. Follow up claim trends and preventive/corrective actionsMaintain regular communications back to customers regarding resolution of claims as well as the communication back on any corrective actionsCommunicate with raw material suppliers on additional performance testingMaintain open communications with Product Development on product deficiency mattersEvaluate all customer inquiries and direct to the right team within the company for more detailed and technical answersCustomer visits as requiredPerform all activities in full compliance of all laws, safety, and environmental regulations, and in a manner consistent with company policies and proceduresPerform all responsibilities consistent with the Roles and Responsibilities defined in the company's OHS Standards and GuidelinesWho you areYou have a university degree in a relevant field, min. 5 years of experience in a similar role or fieldYou have a customer focusYou can plan and align activities to see a project through to completionYou have experience or knowledge of the packaging or labelling industryYou have the capability to train others and transfer knowledgeYou have experience working in a team settingYou are fluent in English and SpanishThis is what we offer for youA meaningful job – We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative.A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.Comprehensive benefit package: UPM's benefit package includes medical, dental and vision insurance, paid time off and a 401(k) retirement plan