**Position: Application Support Analyst**
**Experience level**:Middle
**Education level**:Bachelor Degree
**Location**:any state of Mexico
**Industry - Sector**:
**What you'll do?**
Problem Analysts Ability to analyze problems, find root cause and document it, Manage rand manage expectations and priorities of the different problems faced, communicate effectively and assertively, understanding of ITIL processes (issues, problems, service request, demand management) to be able to lead or guide users through the different problems and solutions.
**What you'll bring**:
- Problem Analysts Ability to analyze problems, find root cause and document it, Manage and manage expectations and priorities of the different problems faced, communicate effectively and assertively, understanding of ITIL processes (issues, problems, service request, demand management) to be able to lead or guide users through the different problems and solutions.
**Technologies**:
- ITIL
**Soft skills**:
- Analytical skills
- Communication skills
**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.