!WE TRANSFORM THE FUTURE OF PEOPLE!
Gi Group Mèxico is the global network of talent experts in digital and technological profiles.
We are part of the largest ecosystem and global leader of integrated human capital solutions, Gi Group Holding.
We create value by connecting leading companies with the best talents in the market around the world.
Our purpose is to build bridges, change careers and transform people's future.
We support diversity and multicultural environments as it allows us to develop great projects.
Additionally, we value respect, ownership, sustainability and innovation.
We are looking for the next game changer to join the team as Application Support Analyst.
Are you a digital nomad?
Well this role was made for you, you can be located anywhere in Mèxico City, Estado de Mèxico, Hidalgo, Queretaro, Puebla or Mty and enjoy 100% of the flexibility that this implies.
We are 100% digital, we believe in your value and we promote your development at all levels.
Join our community of talents!
#WeBuildYouCross REQUISITOS MÍNIMOS Responsibilities: This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering.
You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.
Manage ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as .NET, Postgres, Oracle, SQL Server, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more..
Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
Partner with application development teams to deliver operational readiness for new applications and features.
Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Responsible for monitoring and analyzing business operational and technical key metrics.
Effectively articulate complex problems, concepts, and solutions to varied audiences.
Participate in complex initiatives such as large-scale upgrades.
Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
Ensure documentation, processes, and procedures are updated regularly.
Participate in a continuous learning culture and a curiosity about emerging technologies.
Minimum requirements Hard Skills Experience in the Area 2 to 3 years of experience as an Application Support Analyst.
knowledge in Scripting and debugging Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
Experience in supporting applications built on modern application architecture and cloud infrastructure, .NET, Postgres, Oracle, SQL Server, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
Responsible for monitoring and analyzing business operational and technical key metrics.
Soft Skills Strong communication skills, with the ability to align the organization around complex technical decisions Active coach and mentor whose goal is to develop and maximize the team's potential Proactivity and passion for the client.
Assertiveness.
Our Benefits for You Competitive salary, you work in a digital environment!
Type of contract: 100% Payroll with Law and superior benefits Fun, inclusive and transparent work culture.
This is very important for us as bridgers!
Advantages?
Tons, it's a great interview question Guaranteed high impact projects Multicultural and intercultural teams, with high potential like yours Our position We support multicultural environments.
For us, the most important thing is your values ??and the knowledge and potential you have.
We support 100% all genders, ethnicities, religions, abilities and talents, diversity allows us to develop great projects.
We care about you, you will be part of our family!
NOTE:We are aware of your time, the process will go so quickly as long as you are committed!
We can't wait to meet you!
