STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
**Responsibilities**
- Work with prioritize assignments in high visibility mission critical systems
- Troubleshoot issues quickly and appropriately by identifying immediate remediation, determining root cause, and coordinating long term solution.
- Manage the off-hours implementation of data base control changes.
- Analyze processes, recommend process improvement and write formal documentation.
- Develop contacts and relationships with vendor support organizations.
- Develop and report metrics associated with system performance.
- Define and lead the integration of assigned production systems with the appropriate enterprise monitoring strategies that not only will identify developing issues but take proactive responses.
- Identify opportunities to eliminate significant amounts of ad hoc reporting requests by developing alternate strategies that give internal and external customers the ability to get the information they need without requesting ad hoc services from IT.
- Must be available for on call support nights and weekends and be available to work a early / late shift cycle.
- Interact with others in the business and IT organization.
- Work with providers of software and hardware products as well as consulting vendor service providers.
**Requirements**:
- Undergraduate Degree, required.
- Working knowledge of the Windows operating environment.
- Competency in relational database structures, particularly SQL and Oracle PL*SQL.
- Experience in Service Desk environments and IT ticket resolution workflows
- Experience with Service Now, Jira or other ticket management software
- Experience with process documentation and process documentation tools (such as PowerPoint and Visio).
- Excellent analytical, communication (both verbal and written), facilitation/organizational skills.
- Very strong results with people and thought leadership skills.
- Strategic, innovative thinking and vision.
- Strong business acumen.
- Excellent analytical skills.
- Solid understanding of technology.
- Excellent organizational skills with particular attention to detail
- Ability to work independently in a fast-paced environment
- Ability to learn new skills and concepts quickly
- Experience in the Media industry is a plus.
- Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus.
- Experience with Operative's Integrated Broadcast Management System (IBMS), or MediaGenix's WHATSOn or other distribution and scheduling software a plus.