.Join our team in Mexico City, and be part of our Service Management team. Thomson Reuters is transforming how it supports the technology Products and Platforms delivered to customers and employees.The Service Management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset management. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Informatica PowerCenter/IDQ, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.About the roleIn this opportunity as Application Support Analyst you will:Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.Partner with application development teams to deliver operational readiness for new applications and features.Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.Experience in supporting applications built on modern application architecture and cloud infrastructure, Informatica PowerCenter/IDQ, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.Responsible for monitoring and analyzing business operational and technical key metrics.Effectively articulate complex problems, concepts, and solutions to varied audiences.Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.About YouYou're a fit for the role if your background includes:Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.Fluent in speaking and writing English.Creating ETL Mappings, Mapplets, Workflows, Worklets
