IMPORTANT SOFTWARE COMPANY HAS AN IMMEDIATE NEED FOR:APPLICATION SUPPORTQualifications and requirements:- Expertise in customer service skills with the ability to partner with business and engineering functions.- Knowledge of building basic SQL queries.- Working knowledge of HTML, CSS and JavaScript code.- Conceptual understanding of software engineering and common software languages like Java.- Strong debugging, problem solving, and investigative skills.- Ability to assimilate disparate information (log files, error messages, etc.) and pursue leads to find root cause problems.- Experience with Agile/Scrum methodology.- Excellent proficient business English - both verbal and written skills with the ability to communicate effectively with technical and non-technical staff.Preferred Skills & Qualifications:- Experience working with a globally distributed team and managing near/off-shore teams.- Bachelor of Computer Science or equivalent degree- Experience in programming/scripting languages.- Experience with monitoring and ticketing solutions.- ITILv3 Certification.- Experience working with a cloud service provider (AWS, GCP, Azure, etc.)Considerations:- This position is 100% remote from any estate inside Mexico.- Competitive salary.- Full time position with 100% payroll scheme + additional benefits.- Friendly, small company environment with progressive culture, beverages and snacks."We are proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We celebrate the diversity of individuals from all backgrounds and identities, by creating a welcoming and inclusive culture where we reach our highest potential. All employment is decided based on qualifications, merit, and business need"