**Fluent Trade Technologies** is the fastest 'end-to-end' data & trading technology provider in the FX, FI and Futures markets.Fluent is a market leader with a significant tier 1 & 2 client base in the financial world,We are growing and inviting you to join our Filipino team as**Application Support Engineer (Linux /** **FinTech/Trading)**Position Overview**:The Sr. Support Engineer will be responsible for providing Level 2 high-quality and effective support to Fluent's rapidly growing customer base.- shifts on Monday - Friday, shifts can be flexible_- _long-term/permanent work from home_- _any city in Mexico_The Support Engineer will be responsible for providing high-quality and effective support to Fluent's rapidly growing customer base.The support engineer provides high-quality technical support for Fluent's rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users.**What you will do**:- Respond to customers' inquiries relating to information, product functionality and issues.- Log and classify all calls and requests for assistance in Service Now- Recognize and escalate recurring problems, inferior processes or outdated procedures.- Perform configuration modifications, documenting troubleshooting and problem resolution steps.- Work on assigned customer integration projects**What you will need**:- Linux and Ability to analyze log files. Knowledge of regexp, processes.- Knowledge of scripting - at least one of Bash, Python, Perl or CShell- 3-5 or more years of experience in support/technical role- Basic network knowledge - Telnet, TCP/IP- English - Ability to communicate and engage effectively, verbally and in writing- Excellent analytical skills with the ability to solve problems and develop solutions.**Advantage**:- Experience in support/technical role in financial markets with FIX protocol, eFx, Jira ,SVN, C++