ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.Main purpose of the position / Key expectations:As a second-level application support specialist, your role will involve providing assistance to our organisation and ensuring the smooth operation of our applications. You'll be integral to our expanding global team, collaborating with colleagues based in Copenhagen, Warsaw, Jakarta, and Porto. Your primary focus will be directly addressing technical issues and service requests related to ISS Applications for your colleagues worldwide.What you'll do:1st and 2nd line support on our applicationsContinuous improvement of processes and toolsLog, research, and resolve issues assigned to you in our ITSM platformWho you'll work with:You will collaborate with our global application support colleagues from various locations worldwide.You will collaborate and support our in-house development team.You will support our placemakers around the world.Minimum Requirements:Strong Windows, IOS and Android operating systems knowledgeProficiency in JIRA or other ticketing systems is a must.Proven experience in software support or a similar role with strong troubleshooting skillsBackground in software development, programming or scripting languages is a plusKnowledge of cloud infrastructure is a plusPersonal skills you excel:Showcasing logical reasoning, critical thinking, and a strong drive for continuous improvement.Excel in communication, with a knack for simplifying technical concepts to make it easily understandable for non-technical individuals.Demonstrates excellent customer service skills and a strong commitment to providing high-quality support.How you'll apply:Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.We look forward to receiving your application as soon as possible.#J-18808-Ljbffr