**POSITION TITLE**:Applications Engineer (Central America)**POSITION OBJECTIVE**: Provides technical expertise and assistance to Clearfield customers and employees to support pre and post sales activities. Provides issue resolution, working with other Clearfield resources, as needed. Identifies and works with Product Development on new or improved product characteristics and/or capabilities through field interactions.**POSITION RESPONSIBILITIES**:Supports the process of matching customer requirements with appropriate products:Provides technical assistance on installation activities relating to FTTx:- Investigates and provides solutions to operational problems effecting product installation and/or performance.- Supports new product introduction by training and other interactions with customers.- Identifies ways to reduce installation and rework costs. Collects and communicates data to enable a root cause analysis. Updates processes to ensure installation improvements and cost reductions become standard process.- Liaison with sales and customer to resolve issues.Prepare and maintain timely documentation relating to work activity:- Provide written field reports with illustrations/pictures of customer product problems and first installations in CRM.- Provide preliminary review of drawings and revisions, as needed, prior to submittal for engineering approval.- Ensure that all documentation related to any work activity, as needed, is documented in a CAS in CRM.- Maintain product history folder.Provide support to the sales force to enhance sales capabilities:- Provide data, from work activities in the field, for technical bulletins and promotional literature.Performs other responsibilities as apparent or assigned.**POSITION REQUIREMENTS**:- Five years of progressively responsible technical problem-solving experience.- Strong FTTx product knowledge required, Clearfield product knowledge preferred.- CFOT (Certified Fiber Optic Technician) certification preferred.- Must be proficient with the following equipment and associated software: OTDR, Fusion machine, VFL, Inspection probe- Ability to effectively communicate with all levels of customers and Clearfield employees.- Ability to provide direct and actionable feedback.- Able to build strong internal and external relationships and deliver customer centric solutions.- Able to build teams to address large systemic problems and take immediate action on well defined, repetitive issues.- Able to travel 50%.