.ESSENTIAL RESPONSIBILITIES:- Ensure compliance with manage the Job Cycle (MtJC) process- Work with the assigned Service Delivery Coordinator/Salesperson to understand the client's well construction or production objectives as well as the commercial terms for Baker Hughes (i.E.
outcome based contract, line item contract, etc.
)- Design a job program, including risk mitigation plans and contingency plans, that can meet the client's objective(s), maximize revenue potential and ensure future job assignments for Baker Hughes- Work with the assigned Service Delivery Coordinator/Salesperson to ensure any risk of not meeting the client's objective is communicated to the client using the appropriate channels/processes for the respective client- Accurately document any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes- Provide on-demand support in accordance with product portfolio or on-call schedule for job execution- Compare job as-planned versus job as-executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement takes place- Work on Field Incidents related to products/services- Participate in Incident Investigations when required, ensuring the end to end process is considered, (including job planning, preparation, and execution), when determining incident root cause(s) alongside appropriate corrective actions- Ensure timely incident management to enable fast customer issue resolution and cash collection- Advise on product improvement opportunities for repetitive component/product failures- Product line specific responsibilities as applicable- Handles special projects as requiredQUALIFICATIONS/REQUIREMENTS:- Bachelor's degree in science, technology, engineering or mathematics- Excellent leadership, strong interpersonal, influencing and planning skills- Ability to be on call outside of normal business hours- Ability to work in a global matrix organization- Excellent communication and presentation skills- Strong organizational, analytical and problem solving skills- Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, training, etc.
)DESIRED CHARACTERISTICS:- Significant operational experience- Comfortable presenting in front of an audience of experienced peers- Ability to manage, develop, coach, and mentor teams across organizational boundaries- Ability to learn and use various computer tools to prepare data and visualizations for analysis- Ability to work independentlyReports To: Service Delivery Technical Manager**About Us**:We are an energy technology company that provides solutions to energy and industrial customers worldwide.
Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet